To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@neuf.com.au. 

Change of Mind

We want you to be happy with your neuf piece, so we have a 30 day return policy on items sold online or in our showroom, subject to the following:

1. The item must be returned to our showroom in the same condition as you received it. 
2. You agree to cover costs associated with shipping and delivery for change of mind returns.
3. We cannot offer returns for a change of mind on discounted items, or custom pieces.

Faults

You should check your piece immediately upon delivery to ensure it is free from faults or damage. Any damage to your piece should be notified to Neuf within 7 calendar days. Please contact us at hello@neuf.com.au.

We may ask for clarification of the fault before agreeing to accept a return on a faulty item.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Where a fault is identified, we will endeavour to replace the piece as quickly as possible.

Refund and Exchanges

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. 

If approved, you’ll be offered an exchange or refund. 

Refunds will be made to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@neuf.com.au.